Refund & Return Policy

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be in the original packaging. 

Non-returnable items: 

- Gift cards 

- Downloadable software products 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. 

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@fuppys.com 

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@fuppys.com.

Shipping 

To return your product, contact us first by email at contact@fuppys.com.